Before anyone asks, this time it wasn’t lasership that messed up, this was UPS.
Funky_Cows
I’ve had that happen before and Nespresso support sent a new order no questions asked
ItsMeRPeter
I hope you sent these pictures with a small complain to UPS. Did any of the pods survive?
aleh021
Hey mine literally just came like that too. I reached out to support and they sent new ones no problems.
displaced_texican
omg someone was having a bad day 😭
Repulsive-Tea6974
Someone hates Nestlé Corp.
Alexis070707
This happened to me, I waited until after I did the Nespresso video with support and then opened them up. They replaced my order without issue
somechewinggum
Our orders used to be delivered by some dude in his own sketchy little red truck. He would deliver late at night. Not sure how their shipping usually works but I wasn’t a fan. When entrusted to a bunch of individuals instead of UPS or something, yeah…can’t expect too much.
SlovenianHusky
Showed up in .zip format
penguindances47
May you be blessed with a double order on your next shipment.
FarLiterature9353
Did they drive over it first or what?!
VacationLover1
Tell Nespresso, they’ll send you a new order… then salvage what you can from the rest lol
OddBunch4300
It looks like I took my trauma out on that box
FunSwordfish8019
I always send mine to a upstairs store to have that hopefully not happen getting loaded in the truck
MeTieDoughtyWalker
Sounds about right. I haven’t gotten mine any other way.
Yachts-Dan92
Been receiving Nespresso packages for years and I have never had this problem.
Do you have a history with the delivery person ? Either way, unprofessional.
Lostkittensuniverse
That’s so sad… I’ve been buying from nespresso for over a year and this has never happened to me, I wonder what happened to your package.. you should contact nespresso and ask for a refund, this delivery is not acceptable.
KimberlyElaineS
That package looks abused!
Able-Stop-8291
“What can Brown do for you?”
Substantial-Wave9718
I’d request replacement I’ve had some damaged pods and even when they still brew it negatively affects the taste imo.
xitout
My first order looked a bit like this, but all of the pods were fine. I didn’t order a ton, so the box wasn’t full and was susceptible to getting crushed.
alkrk
That’s new-extra-pressed N-ex-presso.
Halfback
Nospresso for you.
jboarei
Delivery driver here: unfortunately packages are all mixed together so if a heavy thing fell on that, it gets crushed. Sorry that happened to you.
melissaishungry
When your order went to the upside down and back 😅 JUSTICEFORBARB
doubleddan39
They will replace as soon as you let them know! It isn’t their fault, this happens sometimes 😞
scorp508
Wow even the recycling bag is flattened.
WaylonNeverMarried
That’s unlucky but it’s the fault of the courier throwing the parcel around. Though politely explain your situation to the support of Nespresso and they will send a replacement order your way.
Hephaestus-Theos
Happend to me more than once. Get in touch with Nespresso they’ll send you a new order. Now I always just go to the Nespresso store to pick up my orders.
Sean_VasDeferens
Do you live in an apartment where one of the neighbors may have stomped on it?
BandaLover
Call Nespresso they will send you a replacement for free.
32 Comments
Before anyone asks, this time it wasn’t lasership that messed up, this was UPS.
I’ve had that happen before and Nespresso support sent a new order no questions asked
I hope you sent these pictures with a small complain to UPS. Did any of the pods survive?
Hey mine literally just came like that too. I reached out to support and they sent new ones no problems.
omg someone was having a bad day 😭
Someone hates Nestlé Corp.
This happened to me, I waited until after I did the Nespresso video with support and then opened them up. They replaced my order without issue
Our orders used to be delivered by some dude in his own sketchy little red truck. He would deliver late at night. Not sure how their shipping usually works but I wasn’t a fan. When entrusted to a bunch of individuals instead of UPS or something, yeah…can’t expect too much.
Showed up in .zip format
May you be blessed with a double order on your next shipment.
Did they drive over it first or what?!
Tell Nespresso, they’ll send you a new order… then salvage what you can from the rest lol
It looks like I took my trauma out on that box
I always send mine to a upstairs store to have that hopefully not happen getting loaded in the truck
Sounds about right. I haven’t gotten mine any other way.
Been receiving Nespresso packages for years and I have never had this problem.
Do you have a history with the delivery person ? Either way, unprofessional.
That’s so sad… I’ve been buying from nespresso for over a year and this has never happened to me, I wonder what happened to your package.. you should contact nespresso and ask for a refund, this delivery is not acceptable.
That package looks abused!
“What can Brown do for you?”
I’d request replacement I’ve had some damaged pods and even when they still brew it negatively affects the taste imo.
My first order looked a bit like this, but all of the pods were fine. I didn’t order a ton, so the box wasn’t full and was susceptible to getting crushed.
That’s new-extra-pressed N-ex-presso.
Nospresso for you.
Delivery driver here: unfortunately packages are all mixed together so if a heavy thing fell on that, it gets crushed. Sorry that happened to you.
When your order went to the upside down and back 😅 JUSTICEFORBARB
They will replace as soon as you let them know! It isn’t their fault, this happens sometimes 😞
Wow even the recycling bag is flattened.
That’s unlucky but it’s the fault of the courier throwing the parcel around.
Though politely explain your situation to the support of Nespresso and they will send a replacement order your way.
Happend to me more than once. Get in touch with Nespresso they’ll send you a new order. Now I always just go to the Nespresso store to pick up my orders.
Do you live in an apartment where one of the neighbors may have stomped on it?
Call Nespresso they will send you a replacement for free.
Ouch that hurts 😣 they’ll replace them though!