Does anyone else have the issue where their machine just won’t update? I still don’t have the concentrated brew feature because I can’t get it to update. I go through both of these screens and it says it’s good to go, but just never updates. I have tried numerous times since the update first came out.
I knows it’s not my Wi-Fi because I work for home and my husband plays multi player videos all the time and we never have issues with the Wi-Fi dropping or even being laggy.
by hfister
8 Comments
[deleted]
Yeah I have this same issue as well; my machine is connected to the app / internet and left on overnight but it never updates. No expert mode for me!
From other posts here, it’s a known issue, unfortunately.
I’m in the same boat as well, but I’ve also only had my next for a week. Do you have multiple WiFi networks in your house? I didn’t have my phone connected to the same one as the machine, which may have caused it to not update.
I have the machine right next to the router now and disconnected my phone to all other routers, will see if it finally updates sometime this week. If that doesn’t work, I’ll leave my phone next to the machine overnight this weekend since I won’t need an alarm then. And if that doesn’t work either, I guess it’s time to call Nespresso cs
This is a known issue, and has been since the Next was released. I bought one pretty much straight away, and spent three weeks going back and forth with Customer Service, technical support, and engineering, who then told me it was a known issue with no ETA for resolution. They also suggested that it may be something that can’t be resolved on existing machines whenever they did find a fix.
Mind you, this all started with the worst customer service experience I’ve ever had that ended with a supervisor accusing me of just trying to get free coffee. All I wanted was all of the advertised features. I created a Twitter account specifically for the purpose of trying to get someone’s attention, which led to the experience above.
In the end, they never did fix it. Obviously it’s still not fixed however many years later. I ended up returning the machine and sticking with the regular Vertuo, and never recommend buying anything from Nespresso directly to anyone because of the Next and that whole experience.
I’ve had the same issue ever since I bought my Vertuo Next (the refurbished one) and it’s been almost a month now.
I called customer service twice:
– The first time they told me to factory reset my machine, so that it disconnects from the app, connect it again, and leave my phone beside it to update… it didn’t work at all.
– The second time I called, they told me that the refurbished machine that I bought is the 2021 model, which means that the update won’t work and it’s a bug from the app.
It was a really disappointing experience overall because if they had indicated it on their website when I bought the machine that it was a 2021 model, I wouldn’t have bought it.
But now I’m stuck with this machine and I honestly don’t know what to do because I’d really like to have the expert mode.
Question from a humble original 2016 machine user: why does it need updating? I had no idea you had to update these models
My only advice is to make sure your machine and the app are on the same wifi network. Make sure to check the actual wifi network name.
I had the same issue and after about a week of trying every night, it somehow magically updated. I didn’t do anything different and it just happened.