First ever HelloFresh order so naturally we're excited to get started. Ordered three meals one of which was the seared monkfish in pasanda curry sauce. Imagine our surprise when we were doing prep to find a live worm inside one of the chunks of diced fresh. Checked the ingredient list just to confirm live worm was not part of the recipe and thankfully it wasn't.
Contacted HelloFresh immediately and the person I spoke to on the phone asked us to send pictures and and videos and they will investigate. Sent stuff over a week ago and have heard nothing since. Total radio silence.
Anyone got a better first time story?
by Routine_Arm6817
5 Comments
That’s disgusting! I just started hello fresh and got my first order yesterday. I’m a little repulsed now
Just a note that monkfish are one of the more parasite-laden fish out there. Bottom-dwellers like this tend to accumulate a lot of stuff in them.
https://preview.redd.it/4zyhbt7wrf0e1.jpeg?width=1080&format=pjpg&auto=webp&s=45a11c11118253996930ce5d5c88a7b50c24e487
I’d assume that the fish is normally frozen to kill the parasites, though. Cooking should kill parasites too, but it’s totally understandable if you can’t get past the yuck factor.
Extra protein!
This will be one thing in a long line of issues. I won’t even go into it, but I cancelled after 3 boxes as there was something wrong – potentially health hazards – in every box.
How have they not shut down yet ?