The whole package was only 9.5 ozs total and had a LOT of fluid in it. The cutlets were noticeably small so I weighed them in the package and then again after removing them.
Is this enough of a discrepancy to warrant reaching out to customer service?
by gibbsftw
5 Comments
I mean, if it’s wrong it’s wrong. I would say something. Also I’ve seen a few posts and it’s making me think about getting a scale myself. I don’t mind a few small potato’s or onions, etc. but the proteins should be what they say they are
If it were something like 9oz or something I wouldn’t but a 2.6oz difference is a lot. Kind of crazy to me that this isn’t one of their quality control checks. I work in a dairy factory and as packaged goods leave the line, they’re automatically weighed to make sure they’re in spec, then reweighed by operators if the machine says they’re low
Not sure if it’s the same in (I assume) the US but here there are rules on the tolerance for advertised weight vs actual. Either way that seems a lot though. They need to inject more water next time.
I’m not trying to defend them being cheap, but they will definitely count the 3% retained water ingredients as part of the weight and I think legally they can do that. Also, aside from pure water there’s probably the meat juices that are in there. They don’t have to say the weight of just the chicken inside
Edit: what’s the weight of just the plastic package when it’s washed and dried? because if you’re only 9 1/2 ounces including that clearly it’s under the advertised net weight even if you count the water
It’s illegal. Their supplier is probably skimming and you’re getting scammed by proxy. If that’s the case, there is a good chance you would be doing them a favor.
I’d reach out. The service is too expensive to expect less than perfect.